Subscriber Q&A

The Return to Music Hall


Back to Subscriptions >>

1. How do I subscribe?
This year, subscribers have the opportunity to customize their opera-going experience by selecting a subscription of 3, 4, or 5 operas. Click here to download the subscription order form. Then, simply complete it and mail it back to us, or call us at (513) 241-2742.

2. Will I be able to get my old Music Hall seats?
There are significant changes to seating in the renovated hall: all of the seats have been replaced, the seating configuration is new, and the numbering system for seats is different. We’ll do everything we can to find similar seats for you in the newly renovated Music Hall.

3. When will I know where my seats are?
We will mail you a seating confirmation in November. Meantime, you can call our box office staff at (513) 241-2742 to discuss your preferences, and we will do our best to fulfill all specific requests. Your tickets will be mailed to you in April, 2018.

4. Is it true that the bridge at the back of Music Hall is gone?
Yes, the footbridge connecting the Town Center/CET Garage on the corner of Central Parkway and Ezzard Charles has been removed because of safety concerns. We are working with 3CDC, the City of Cincinnati, and Music Hall’s resident companies on a number of initiatives to ensure the path from the garage to the front entrance of Music Hall as pleasant as possible. We will communicate more about parking closer to the season, but remember that subscribers have the opportunity to pre-purchase parking in the Washington Park Garage to ensure a spot for the 3 Springer Auditorium performances.

5. What’s new about Music Hall?
While Music Hall remains the same beautiful, historic treasure you know and love, there have been significant changes made to improve comfort, accessibility, acoustics, sightlines, and the overall audience experience. To name a few—you'll see brand new seats in Springer Auditorium, 50% more restrooms, uncovered historic details throughout the building, a new audience lounge, new rehearsal and performance halls, enhanced concessions, and more!

6. What is the Wilks Studio?
It’s one of the most significant additions to Music Hall. Named after longtime opera patron Harry T. Wilks, the Wilks Studio on the north end of the building will double as a large rehearsal space and a multi-purpose venue for public performances. Our 2018 production of As One will take place there.

7. What is the Terrace?
The Terrace is the new and improved back section of the Orchestra. More precisely, it’s the last eight rows, which have been elevated and now offer excellent sightlines and superior acoustics.

8. What if I have more questions?
We are committed to making the transition for our subscriber family as smooth as possible, and we invite you to reach out to us with questions. Email us at tickets@cincinnatiopera.org, or call (513) 241-2742 during box office hours (M-F 10AM-5PM). Please note that we're experiencing high call volume and longer than usual wait times due to the specialized nature of these calls. We appreciate your patience and understanding.